Britain's credit crunch has already claimed one bank, Northern Rock, and former investment banker James Max sets out to find who else is responsible for the mortgage rate spikes and rising home foreclosures that followed. He tracks down the bank chiefs who presided over the losses and puts their decisions to them directly, asking whether anything has actually changed since Northern Rock collapsed. The film digs into the bonus culture that kept City executives paid handsomely while their institutions bled money, and it lays out, through an exclusive survey of lending rates, exactly how much banks have clawed back from customers since the boom turned to bust. Max also looks at the practical side: how banks are recouping pre-crisis losses through higher charges and tighter lending, and what options customers actually have when rates climb. It plays as a straightforward account of accountability, tracing decisions made in boardrooms to their effect on ordinary mortgage bills.