
Rethinking Platform Labor
Juliet B. Schor, professor of sociology at Boston College, examines how labor platforms like gig and sharing economy apps have actually functioned compared to their early promises of flexibility and community. Speaking at Wolfensohn Hall, she walks through the dominant social science frameworks used to analyze platform work and focuses on algorithmic management, the systems that assign tasks, set pay, and monitor workers through code rather than human supervisors. Drawing on her book After the Gig, which grew out of years of fieldwork on gig and sharing platforms, she traces how many platforms shifted from a cooperative model toward conditions of precarity and exploitation, while also pointing to counterexamples where workers and organizers have pushed back. Schor connects this to her broader research on American work patterns, including her studies of four-day workweek trials. The lecture asks whether platform labor can still be redesigned to deliver on its original claims, or whether the current model has foreclosed that possibility.