
Stop the Telephone Game: Perfecting Information Transmission in Medical Software
In this lecture from Yale's Introduction to Medical Software, the instructor uses the childhood telephone game, where a message becomes distorted as it passes person to person, as an analogy for the risks of miscommunication within medical software development teams. The session explains how information can degrade as it moves between clinicians, engineers, regulatory staff, and management, and why such distortion can have serious consequences when the end product affects patient care. The lecture offers practical strategies for improving documentation clarity and cross-team communication to reduce this risk. It closes out the course by returning to a human factor underlying every technical and regulatory topic covered earlier: the accuracy of information as it moves through a development organization.