This Connected Leadership lesson with Yale instructor Peter Boyd focuses on listening and feedback as the practical mechanics of connecting with the people a leader manages. Boyd introduces a listening ratio framework, encouraging far more listening than talking in one-on-one conversations, and pairs it with a structured feedback method built around situation, behavior, and impact, extended with a forward-looking forecasting element. The lecture is hands-on, walking through how to apply these tools in real conversations rather than treating them as abstract communication theory. It builds directly on the course's earlier lessons about purpose and values, showing how listening and feedback keep a team's stated priorities connected to daily behavior.